Terms of Service

Version: draft-0 · Effective: not yet effective

These Terms of Service govern your access to and use of the services provided by The Dream Skin Co. By using our services or this portal, you agree to be bound by these Terms.

1. Acceptance of these Terms

Placeholder: describe how acceptance is recorded (digital tick on sign-up / first portal visit / form submission), and re-acceptance when the version changes.

2. Who we are

Placeholder: legal entity name, ABN, registered address, regulatory registrations (AHPRA-registered practitioners), contact details.

3. Eligibility and account responsibilities

Placeholder: minimum age, accuracy of information, account security, responsibility for activity under the account.

4. Services provided

Placeholder: describe the in-clinic services and the portal services (booking, intake forms, treatment records, communications).

5. Clinical consultations and AHPRA compliance

Placeholder: state that all prescribing consultations are conducted either in-person or by video, in line with the AHPRA position statement on cosmetic injectables (effective September 2025). Async / email / text prescribing is not permitted.

6. Bookings, cancellations, and fees

Placeholder: cancellation windows, late-cancellation and no-show fees, deposits, and refund policy.

7. Payment, packages, and payment plans

Placeholder: pricing, payment methods, package terms, payment-plan installment rules, late-fee policy, and credit expiry on cancellation.

8. Intellectual property

Placeholder: ownership of the portal, brand, and content; limited licence to use for the intended purpose.

9. Privacy

Placeholder: cross-reference the Privacy Policy. Use of the service constitutes acknowledgement of the Privacy Policy.

10. Acceptable use

Placeholder: prohibited conduct (impersonation, unauthorised access attempts, scraping, misuse of clinical records).

11. Disclaimers and limitation of liability

Placeholder: service-as-is disclaimer, exclusions to the extent permitted by the Australian Consumer Law, cap on liability for non-consumer-guarantee matters.

12. Indemnity

Placeholder: user indemnity for misuse and for breach of these Terms.

13. Termination and suspension

Placeholder: grounds for suspension or termination, effect on bookings and pre-paid packages, surviving clauses.

14. Changes to these Terms

Placeholder: how we notify users of changes; re-acceptance is recorded against policies_versionon the user's record.

15. Governing law and jurisdiction

Placeholder: governing law (proposed: Victoria, Australia) and jurisdiction for disputes.

16. How to contact us

Placeholder: contact details for questions about these Terms.

This document is a working draft. Final language is subject to legal review and is not binding in its current form.